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How to Improve Contact Rates for Drivers Applying Outside Business Hours

Feb 3, 2025

6 min

Most recruiters operate on a 9-to-5 schedule, but trucking applicants don’t. Drivers often apply for jobs during breaks, late at night, or on weekends—times when recruiters aren’t available to follow up. The result? 40-50% of applicants are applying outside business hours, yet they only receive outreach during traditional work hours when they might be on the road or unavailable.

If your team is only reaching out between 9 AM and 5 PM, you could be missing out on half your leads simply due to poor timing. Here’s how AI voice agents can bridge the gap, improving your contact rate and increasing successful conversions.

The Problem: Mismatched Schedules Lead to Missed Opportunities

Recruiters typically follow a structured 9-to-5 workflow, making calls and follow-ups during business hours. However, drivers:
✅ Apply when they’re free, often during breaks, late nights, or weekends.
✅ Might be on the road during the day and unable to answer calls.
✅ Are less likely to return missed calls if they don’t recognize the number.

This timing mismatch leads to:
Lower contact rates – You’re reaching out when they’re unavailable.
More abandoned applications – They move on if they don’t hear back.
Higher recruiter workload – More follow-ups, voicemails, and manual scheduling.

The Solution: Let AI Schedule Calls When Drivers Are Available

Instead of recruiters making repeated, poorly timed calls, AI voice agents can:
🔹 Call applicants instantly after they apply, even outside business hours.
🔹 Ask the driver to select a callback time that works for them.
🔹 Automatically schedule the recruiter’s call, ensuring better availability.

This eliminates the guesswork, allowing recruiters to connect with drivers at the right time instead of hoping they answer.

Why Scheduled Calls Increase Contact Rates

By letting drivers pick their call time, you:
Increase response rates – Drivers are more likely to pick up when they expect the call.
Reduce wasted outreach – No more chasing unresponsive leads.
Speed up hiring – Faster connections mean quicker application processing.

Real Impact: What Happens When You Align Schedules?

Companies that implement AI-driven call scheduling report:
🚀 Higher contact rates (up to 80%+)
🚀 Less recruiter time wasted on follow-ups
🚀 Faster time-to-hire with pre-qualified drivers

Takeaway: Contact Applicants on Their Time, Not Yours

Recruiting success isn’t just about speed—it’s about timing. Since 40-50% of applicants apply outside business hours, reaching out only during 9-5 is inefficient. Instead, let AI voice agents instantly engage them and schedule callbacks when they’re available.

Want to boost your contact rate and see how it works? Schedule a demo today